Exclaim Billing Certified Medical Reimbursement Specialists

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About EB

Frequently Asked Questions

If you don't find the answer to your question here contact us today. One of our experienced and certified professionals will be happy to answer all of your questions.

1. Are there any setup fees for your services?
No. Exclaim Billing does not charge any setup fees. All payments go directly to the provider. You never pay us until you have been paid.
2. How do you charge for your services?
We charge a percentage of all money collected and posted for your company by Exclaim Billing, including insurance and patient payments. The percentage is based on your chosen service plan.
3. Are there additional charges for patient billing?
No. There are no additional fees. You only pay us the agreed upon percentage rate of any money collected and posted by our services.
4. How often do you submit claims and mail patient statements?
Daily. Paper claims and patient statements are mailed and electronic claims are submitted through our clearninghouse on a daily basis Monday through Friday.
5. Do you contact patients on the phone in regards to their past due accounts?
Yes, unless otherwise requested by the provider. Patient statements are mailed on a daily basis and friendly reminder letters are sent to patients at 30 and 60 days past due. Reminder calls are made at 15 and 45 days past due.
6. Can unpaid patient accounts be submitted to collections?
Yes, at the providers preference. Patient accounts are submitted to the collection agency of your choice after being reviewed by the provider. Exclaim Billing does NOT receive a percentage of any money collected for you by the collection agency.

"Get Excited About Getting Reimbursed"

Reviewing the status of your A/R
50% should be 30 days or less past due
25% should be 31 days or less past due
15% should be 61-90 days or less past due
10% should be 91-120+ days or less past due

Exclaim Billing has a record of keeping the 91-120+ days past due at less than 5% of the entire A/R

85% or more of your claims should be paid within 30 days of being submitted

Is your A/R severley past due?
The longer charges sit in accounts receivable the less likely they are to be paid.

Charges that are:
3 mo past due have a 70% chance of being paid
6 mo past due have a 30% chance of being paid
12 mo past due have <10% chance of being paid

Exclaim Billing processes and follow-ups on all claims within 24 hours of receipt